Technical Support Team Leader

Technical Support Team Leader
£35,000 DOE + Bonus
Permanent
Nottingham
Full Time Monday - Friday - Office Based

Harper Recruitment Group are working in partnership with a growing and well-established manufacturing company based in Nottingham. They are looking for an experienced Team Leader to manage a small technical team with the objective of increasing service delivery levels, sales and over all growth.
This is a hugely exciting opportunity for someone who loves tech and is a natural leader to help shape and achieve ambitious growth targets. The successful Team Leader will also have significant influence in identifying continuous improvement opportunities and implementing cultural change.
What will the role involve?

Lead, mentor and Line Manage a small team including one-to-ones, setting and monitoring KPI's and performance reviews.
Act the escalation point for client enquiries placing the customer at the heart of every action
Manage a busy onboarding pipeline and liaising closely with other departments within the business
Coordinate and schedule installation works ensuring a timely and efficient service
Maintain the integrity of the CRM database system
Collaborate with the Sales team and proactively contribute to revenue targetsWho are we looking for?

Previous experience in a Team Leader, Service Delivery Manager or similar role essential
Knowledge of technical products, IoT devises and IT or similar industry preferable
Experience onboarding new clients and superior relationship building skills essential
Strong and inspiring leadership style
Previous experience managing cultural change and driving growth highly advantagesWhat's in it for you?

Well established market leader
Free Parking
Career progression and growth
Opportunity to join the Senior Leadership Team and have significant influence.
Annual bonus payments in line with company performanceApply NOW to avoid disappointment! Due to the large volume of applications, we receive, we are unfortunately unable to contact all candidates. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
About Harper Recruitment Group:
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.
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