National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

Alarm and CCTV Technical Support Specialist

Earlsfield
3 days ago
Create job alert

Are you currently a Security & Fire Engineer looking for a new challenge? Do you enjoy helping and resolving Alarm and CCTV technical issues and are always looking for ways to improve a service or process? Are you customer-orientated and driven to deliver an exceptional customer experience? 

Banham is a leading provider of cutting-edge security solutions, specializing in alarm and CCTV systems. Our commitment to security excellence and customer satisfaction has positioned us as an industry leader. We are currently seeking a skilled and dedicated Alarm and CCTV Technical Support Specialist and Continuous Improvement Lead to join our team and provide exceptional technical support to our customers.

Who are we? 

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.  Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. 

What can you bring to Banham?

Your product knowledge of working with: - Pyronix, HikVision, Comelit, Paxton, BPT, EMS, HyFire, as well as a general knowledge of Alarms, CCTV, Fire, Access control and Entry systems will enable you to:

Liaise with customers and answer their technical queries via telephone and email to give advice and guidance for burglar alarms, fire alarms, CCTV, access control and door entry systems.· 

Liaise with Service, Maintenance and Installations departments, organising engineer visits if required to assist customers onsite.

Work with the Product Validation Manager on any new & upgraded products/services implementation to provide testing resource as and when required.

To give technical support and guidance to all Banham group engineers.
As well as your technical expertise you will also bring:

Good organisational and time management skills.

Good level of administrative and IT skills - you will be working with multiple systems at any one time. 

Ability to communicate with all levels from senior management to operational staff  and engineers.

Desire to proactively work with the product team and external product suppliers to find root causes of issues raised both internally and externally.

Work with the Technology team to implement new innovative technologies and processes to reduce call volume and time on calls into technical support both via engineers and consumers.

Collaborate with the customer service team to produce more self-serve content for the website for Banham’s consumer base.

Support other departments or individuals with any technical product queries they may have.

Reporting any trends or issues relating to problems with equipment, engineers, suppliers, or other to your manager and escalating to the Head of Product.

Reviewing and updating the departments working and quality manual when necessary.
What will you get in return?

You will be entitled to a competitive salary of up to £40K PA (depending on Experience) and a great range of benefits including:

An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)

Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries

Subsidised Private Medical Cover after 12 months of service

Auto-enrolment into our pension scheme

Annual season ticket loan & Banham interest-free loan

Cycle to work & Tech scheme

Training and development opportunities (including day releases for studies)

Company equipment tailored to your role (laptop, mobile, additional screens - where applicable)

Up to 50% off Banham products

Banham Social Events

Employee recognition rewards and moments of magic prizes

Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)

Enhanced Sick Pay for absence related to COVID-19

Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.

*Hybrid working may vary according to Job role and location

Related Jobs

View all jobs

Business Development Manager (UK North)

Security Engineer

Fire & Security Engineer

Fire & Security Engineer

Security Install Engineer

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

How to Present Edge Computing Solutions to Non-Technical Audiences: A Public Speaking Guide for Job Seekers

Edge computing is transforming how data is processed, analysed, and acted upon—bringing intelligence closer to the source. But despite its growing relevance across sectors like manufacturing, retail, healthcare, and transport, many decision-makers still don’t understand what edge computing is—let alone why it matters. As a job seeker in the edge computing space, your ability to explain this technology clearly is a crucial skill. Whether you're applying for a role in edge architecture, IoT development, 5G networks, or AI at the edge, you’ll likely be asked to present technical concepts to non-technical audiences during interviews or in the role itself. This guide will help you deliver compelling presentations that demystify edge computing—offering structure, visual design tips, storytelling strategies, and proven methods for answering tough stakeholder questions.

Edge Computing Jobs UK 2025: 50 Companies Hiring Now

Bookmark this guide—refreshed every quarter—so you always know who’s really expanding their edge‑computing teams. Private 5G roll‑outs, new MEC regions from hyperscale clouds, UK “Smart Manufacturing” tax breaks & a push for lower‑latency AI services have created a hiring surge in 2025. Employers need multi‑access‑edge platform engineers, 5G core specialists, IIoT solution architects, GPU edge‑AI developers & DevSecOps talent—right now. Below you’ll find 50 organisations that advertised UK‑based edge‑computing vacancies or announced head‑count growth during the past eight weeks. They’re grouped into five quick‑scan categories. For each employer you’ll see: Main UK hub Example live or recent vacancy Why it’s worth a look (tech stack, mission, culture) Search any company on EdgeComputingJobs.co.uk to view current ads, or set a free alert so fresh openings land straight in your inbox.

Return-to-Work Pathways: Relaunch Your Edge Computing Career with Returnships, Flexible & Hybrid Roles

Stepping back into the professional world after a career break can be daunting—especially in an emerging field like edge computing. Whether you paused your journey for parenting, caring responsibilities or another life chapter, the UK’s edge computing sector now offers a variety of return-to-work pathways. From structured returnships to flexible and hybrid roles, these programmes recognise the value of your transferable skills and life experience. With dedicated mentorship, targeted upskilling and supportive networks, you can confidently relaunch your edge computing career. In this guide, you’ll learn how to: Appreciate the growing demand for edge computing talent in the UK Translate your organisational, communication and problem-solving skills into edge roles Overcome common re-entry challenges with practical solutions Refresh your technical knowledge through targeted learning Access returnship and re-entry programmes tailored to edge computing Find roles that accommodate family commitments—whether flexible, hybrid or full-time Balance your career relaunch with caring responsibilities Master applications, interviews and networking specific to edge Draw inspiration from real returner success stories Get answers to common questions in our FAQ section Whether you’re aiming to return as an edge software engineer, IoT architect or systems integrator, this article will map out the steps and resources you need to reignite your edge computing career.