National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

Alarm and CCTV Technical Support Specialist

Earlsfield
1 week ago
Create job alert

Are you currently a Security & Fire Engineer looking for a new challenge? Do you enjoy helping and resolving Alarm and CCTV technical issues and are always looking for ways to improve a service or process? Are you customer-orientated and driven to deliver an exceptional customer experience? 

Banham is a leading provider of cutting-edge security solutions, specializing in alarm and CCTV systems. Our commitment to security excellence and customer satisfaction has positioned us as an industry leader. We are currently seeking a skilled and dedicated Alarm and CCTV Technical Support Specialist and Continuous Improvement Lead to join our team and provide exceptional technical support to our customers.

Who are we? 

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.  Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. 

What can you bring to Banham?

Your product knowledge of working with: - Pyronix, HikVision, Comelit, Paxton, BPT, EMS, HyFire, as well as a general knowledge of Alarms, CCTV, Fire, Access control and Entry systems will enable you to:

Liaise with customers and answer their technical queries via telephone and email to give advice and guidance for burglar alarms, fire alarms, CCTV, access control and door entry systems.· 

Liaise with Service, Maintenance and Installations departments, organising engineer visits if required to assist customers onsite.

Work with the Product Validation Manager on any new & upgraded products/services implementation to provide testing resource as and when required.

To give technical support and guidance to all Banham group engineers.
As well as your technical expertise you will also bring:

Good organisational and time management skills.

Good level of administrative and IT skills - you will be working with multiple systems at any one time. 

Ability to communicate with all levels from senior management to operational staff  and engineers.

Desire to proactively work with the product team and external product suppliers to find root causes of issues raised both internally and externally.

Work with the Technology team to implement new innovative technologies and processes to reduce call volume and time on calls into technical support both via engineers and consumers.

Collaborate with the customer service team to produce more self-serve content for the website for Banham’s consumer base.

Support other departments or individuals with any technical product queries they may have.

Reporting any trends or issues relating to problems with equipment, engineers, suppliers, or other to your manager and escalating to the Head of Product.

Reviewing and updating the departments working and quality manual when necessary.
What will you get in return?

You will be entitled to a competitive salary of up to £40K PA (depending on Experience) and a great range of benefits including:

An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)

Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries

Subsidised Private Medical Cover after 12 months of service

Auto-enrolment into our pension scheme

Annual season ticket loan & Banham interest-free loan

Cycle to work & Tech scheme

Training and development opportunities (including day releases for studies)

Company equipment tailored to your role (laptop, mobile, additional screens - where applicable)

Up to 50% off Banham products

Banham Social Events

Employee recognition rewards and moments of magic prizes

Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)

Enhanced Sick Pay for absence related to COVID-19

Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.

*Hybrid working may vary according to Job role and location

Related Jobs

View all jobs

Security Engineer

Security Service Engineer

Fire & Security Engineer

Fire & Security Engineer

Security Install Engineer

engineering manager oss and tools

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

How to Find Hidden Edge Computing Jobs in the UK Using Professional Bodies like BCS, IET & More

Edge computing is reshaping the way data is processed and delivered across industries—from real-time IoT in manufacturing to low-latency systems in healthcare, defence, and smart cities. With its growing influence, demand for UK-based edge computing professionals is rising rapidly. But here’s what most job seekers don’t realise: many edge computing jobs aren’t listed on public job boards. Instead, they’re shared through private networks, CPD events, special interest groups, and technical communities. In this guide, we’ll show you how to access these hidden job opportunities by engaging with professional bodies like the BCS, IET, TechUK, and niche edge computing communities. We’ll explore how to use directories, events, and collaborative ecosystems to position yourself at the front of the queue—before roles even go live.

How to Get a Better Edge Computing Job After a Lay-Off or Redundancy

Being made redundant from an edge computing role can feel like a serious setback—especially in a field as specialised and rapidly evolving as distributed computing. But edge computing remains a key growth area in the UK tech economy, with applications in autonomous vehicles, manufacturing, smart cities, telecoms, and defence. Whether you’re a cloud-edge integration engineer, embedded systems developer, IoT specialist, or network architect, there are real opportunities to reposition your career after redundancy. This guide offers a practical UK-focused plan to help you relaunch your career with confidence.

Edge Computing Jobs Salary Calculator 2025: Work Out Your True Worth in Seconds

Why last year’s pay survey misleads edge‑computing professionals today Ask an Edge Software Engineer debugging container images on a factory floor, an IoT Solutions Architect jostling latency and security, or a DevOps Lead deploying micro‑VMs on 5G towers: “Am I earning what I deserve?” The answer changes faster than the firmware you flashed last sprint. Retail chains move inferencing to store servers, autonomous vehicle start‑ups hoard FPGA talent, telcos monetise network slices, & every new use‑case nudges salary bands. A PDF survey printed in 2024 is already fossilised—missing the GPU shortages, fresh EU edge‑security directives, and the UK government’s Zero‑Carbon Edge computing grants that landed this spring. To give professionals an up‑to‑date benchmark, EdgeComputingJobs.co.uk distilled a transparent, three‑factor formula that estimates a realistic 2025 salary in under a minute. Feed in your discipline, UK region, & seniority, and you’ll get a defensible figure—no stale averages, no guesswork. This article unpacks the formula, spotlights six forces driving pay higher, and lays out five practical moves to boost your market value within ninety days.