Pharmacy Homecare Administrator

Go back Mersey and West Lancashire Teaching Hospitals NHS Trust

The closing date is 16 October 2025

Are you looking for an exciting and challenging new role? Are you an enthusiastic and motivated team player who wants to work in a diverse and dynamic department? If this is you why not come and join our Pharmacy Homecare team at Mersey and West Lancashire Teaching Hospitals NHS Trust. We have a great opportunity together to improve outcomes for patients, make better use of all our resources, and ensure our services can be provided on a sustainable basis.

• 
  
• To work closely with the MWL Homecare Pharmacy Team and other members of the pharmacy team to ensure safe and efficient homecare services are maintained.
  
• To perform routine ordering, dispensing, invoicing and administrative duties for Homecare patients
  
• To maintain scanned records of prescriptions, certificates of analysis / conformity for unlicensed medicines
  
• To maintain records in homecare patient database
  
• To co-operate with all Pharmacy staff in the provision and development of an efficient and effective pharmaceutical service for the patients of Mersey West Lancs NHS Trust.
  

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

• 
  
• Acute Care — Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
  
• Primary Care — Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
  
• Community Services — Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
  
• Specialist Regional Services — We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
  

Achievements:

• 
  
• Rated Outstanding by CQC Inspection August 2018
  
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
  
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
  

KEY DUTIES

• 
  
• To receive clinically-checked homecare prescriptions and to ensure that they are sent to the appropriate homecare supplier in a timely manner.
  
• To liaise between homecare providers and Trust clinical teams communicating complex information to ensure that patients receive their medication in a timely manner.
  
• To be responsible for receiving invoices for homecare dispensed items, placing orders for these on the pharmacy computer system and dispense the items using the pharmacy computer system.
  
• To be responsible for communicating with external suppliers in relation to any invoice discrepancy and to take action to rectify.
  
• To provide complex information to the finance department in relation to orders placed which may require adjustment.
  
• To be responsible for maintaining records for scanned homecare prescriptions and unlicensed medication certificates of compliance / conformity.
  
• To maintain the homecare patient database.
  
• To assist in the implementation of new technology relevant to homecare.
  
• To assist in the receipt of prescriptions accurately according to safe working practices.
  
• To dispense prescriptions accurately according to safe working practices.
  
• To assist other members of staff in the performance of an efficient and cost effective service.
  
• To answer phone calls, e-mails and queries from patients, medical staff and all other users of the Trust in relation to homecare services
  
• To monitor the shared homecare email inbox
  
• To attend and participate in study days and courses as necessary.
  
• To participate in the stock control of medicines under the supervision of the dispensary senior and chief technicians.
  
• To participate in all relevant Saturday, Sunday, evening and bank holiday rotas in response to the changing needs of the Pharmacy service.
  

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• 
  
• To maintain own Continuing Professional Development.
  

ADMINISTRATIVE RESPONSIBILITIES

• 
  
• To be responsible for the accurate input of data into the pharmacy computer system for all duties requiring its use e.g. labelling, invoicing, ordering and stock control
  

TEACHING & TRAINING RESPONSIBILITIES

• 
  
• To assist in the training of ATOs, ATO dispensers, student pharmacy technicians, pre-registration pharmacists, work experience students and other new pharmacy staff.
  

RESEARCH & AUDIT

• 
  
• To carry out and assist in audit research projects to improve and develop the service provision
  

• 
  
• National Level 3 qualification in pharmaceutical science (e.g. customer care, CIPS Foundation) or equivalent experience
  
• NVQ Level 2 in Pharmaceutical Services or unit accreditation with their specialised area or equivalent
  
• Good level of functional skills in Maths and English
  

• 
  
• Experience working in Pharmacy
  
• Able to supervise others effectively and efficiently
  
• Excellent IT skills covering a range of systems such as Microsoft Office, complex Excel spreadsheets and databases
  
• Excellent attention to detail and ability to work safely and accurately under pressure
  
• Experience of working in compliance with Standard Operating Procedures (SOPs) and training others to work under SOPs
  
• Proven experience of dealing with invoice and order discrepancies
  
• Experience of clerical / administrative work
  
• Ability to use a range of prescribing and invoicing methods and electronic document management
  
• Previous user of JAC or EMIS pharmacy systems
  
• Experience of working in a pharmacy Homecare environment
  

• 
  
• Ability to liaise effectively with patients, staff and other senior health professionals
  
• Ability to communicate effectively both verbally and in writing to a range of people
  
• Advanced keyboard skills for inputting data
  
• Ability to concentrate for long periods of time and able work under pressure
  
• Ability to work accurately & efficiently with good attention to detail
  
• Well-organised with good administrative skills including record keeping
  
• Self-motivated with the ability to motivate others
  
• Hardworking with a determination to overcome obstacles and understand the importance and context of the role
  
• Self-motivated team player with the ability to motivate the team performance to achieve objectives
  
• Reliable and well organised with good time management skills
  

• 
  
• Willingness to travel between sites
  
• Ability to participate in the departmental rota for late, bank holiday and weekend working
  
• Supportive of colleagues of all grades
  

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Mersey and West Lancashire Teaching Hospitals NHS Trust

£24,937 to £26,598 a year, per annum, pro rata