Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Head of Service Delivery

Birmingham
2 months ago
Applications closed

Related Jobs

View all jobs

Mechanical Contracts Manager

Senior Technician – Mechanical Engineering

Head of Mechanical Maintenance

Head of Mechanical

Teaching Fellow in Physiotherapy - Salford

Mechanical Estimator

Global Head of Service Delivery

Location: Birmingham (Hybrid)
Salary: Up to £113,000 + Car Allowance + 30% Bonus + Benefits
Reports To: Global Director of Infrastructure & Service Operations

The Organisation

Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition from a federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations.

The Head of Service Delivery is a newly created, pivotal role responsible for building a mature, process-driven function that underpins this transformation.

The Opportunity

We are seeking a dynamic Global Head of Service Delivery to lead our enterprise-wide technology service delivery function. This senior leadership role is pivotal in shaping and executing strategies that ensure world-class service provision across all 6 regions. You will drive operational excellence, foster collaboration across global teams and partners, and ensure technology services align with business needs.

Key Responsibilities

Deliver a three-year roadmap to centralise service delivery and enhance maturity.
Oversee technical troubleshooting to minimise disruption and improve problem resolution.
Build strong relationships with senior stakeholders and act as a trusted business partner.
Manage vendor performance and ensure compliance with contractual and regulatory standards.
Drive continuous improvement, knowledge management, and capability building across teams.
Drive adoption of the current ITIL/ITSM best practices and support implementation of new tools
Engage and influence regional teams, to foster collaboration, manage resistance, and drive cultural change.About You

Proven experience leading global service teams in complex, multi-region organisations.
Strong understanding of ITIL and process improvement.
Demonstrated success managing outsourced delivery models (India experience advantageous).
Skilled in stakeholder management, change leadership, and building trust across diverse teams.
Familiar with hybrid cloud (Azure), ERP (SAP), and enterprise technology platforms.
A collaborative, pragmatic, and culturally aware leader with exceptional communication and influencing skills

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Neurodiversity in Edge Computing Careers: Turning Different Thinking into a Superpower

Edge computing is where the digital world meets the physical one. From smart factories & connected cars to wearables & drones, edge systems bring compute closer to where data is generated so decisions can be made in real time. That means: Complex, distributed architectures Tight performance constraints Safety-critical decisions at the network edge It also means edge computing needs people who think differently – people who can see patterns in systems, ask unusual questions, spot tiny anomalies & imagine new ways to build reliable, low-latency tech. In other words: it needs neurodiversity. If you live with ADHD, autism or dyslexia, you may have been told your brain is “too chaotic”, “too literal” or “too distracted” for a deep technical role. In reality, many traits that can make school or traditional offices hard line up beautifully with edge computing work. This guide is for neurodivergent job seekers exploring edge computing careers in the UK. We’ll look at: What neurodiversity means in an edge computing context How ADHD, autism & dyslexia strengths map to edge roles Practical workplace adjustments you can ask for under UK law How to talk about your neurodivergence in applications & interviews By the end, you’ll have a clearer sense of where you might thrive in edge computing – & how to turn “different thinking” into a real career advantage.

Edge Computing Recruitment Trends 2025 (UK): What Job Seekers Need To Know About Today’s Hiring Process

Summary: UK edge computing hiring has moved from tool‑lists to capability‑driven assessments that emphasise resilient edge architectures, real‑time data pipelines, secure device fleets, container/Kubernetes at the edge, on‑device/near‑edge ML, and measurable business impact (latency, reliability, cost‑to‑serve). This guide explains what’s changed, what to expect in interviews & how to prepare—especially for edge platform engineers, IoT/OT engineers, edge SREs, embedded/firmware engineers, edge AI/ML engineers, network engineers (5G/private LTE), security specialists & product managers. Who this is for: Edge platform/SRE, IoT solution architects, embedded/firmware developers, edge AI/ML engineers, network engineers (5G/SD‑WAN), security engineers (OT/ICS), data/streaming engineers, site deployment/field engineers & edge product managers targeting roles in the UK.

Why Edge Computing Careers in the UK Are Becoming More Multidisciplinary

For years, computing innovation was focused on the cloud. But as demand for real-time analytics, low-latency processing and secure local data handling grows, edge computing has become the next frontier. From autonomous vehicles to healthcare monitoring devices, retail checkout systems to industrial IoT, edge computing is transforming how data is processed and used in the UK. This shift has also changed what it means to work in the field. Edge computing careers are no longer purely technical. They now require knowledge of law, ethics, psychology, linguistics & design, as professionals must consider regulation, human behaviour, communication & usability alongside engineering. In this article, we’ll explore why UK edge computing careers are becoming more multidisciplinary, how these five fields intersect with edge roles, and what job-seekers & employers need to know to thrive in this evolving landscape.