Service Operations Manager

Equans is looking for a Service Operations Manager to join our Equans Digital business and manage one of our BMS Engineering teams out of our Midlands office on a permanent, full-time basis.

Equans Digital is an ‘innovative, disruptive and empowering’ SME positioned within a large multinational parent company, with an ambitious growth focus.

The brand improves daily user experiences by connecting people with disruptive digital technology, and uses the associated data insights to value for money delivery models back to customers – ultimately improving building and energy related performance. This is achieved by disrupting traditional -‘disjointed’ energy and services approaches within buildings and spaces, via in house technology and forward thinking consultancy offerings – which lower the total cost of ownership for customers.

We achieve connectivity in a number of ways;

1. Connect building BMS and associated systems into our singular view SaaS platform
   
2. The above + integration with IoT sensor technology to change behavioural patterns
   
3. Connect buildings via IoT sensor technology directly fed back into our SaaS platform
   
   The Service Operations Manager will report to the Head of Maintenance and will work for the Maintenance and Small works (MSW) business stream which predominantly looks after service contracts, reactive works and small works. The role will be looking after a team of engineers based in Southern England.
   
   Key activities
   
   

• Attending client operational meetings
  
  
• Customer development, relationship building
  
  
• Customer retention and repeat orders – Help maintain order book
  
  
• Planning of resource – Ensure efficiency of labour resource and correct staffing levels
  
  
• Attending team meetings
  
  
• Labour forecasting on a weekly basis as per the agreed time scales and dates
  
  
• Pricing project and extra works
  
  
• Engineer retention – through good personnel management, PDR’s etc.
  
  
• Assist in the recruitment of new employees
  
  
• Order book growth – Promote engineer field quotations and customer growth
  
  
• To ensure an adequate out of hours engineer coverage is available across the region
  
  
• Ensure an adequate staffing level is available for regional call out rota’s
  
  
• Technical help where necessary – Work with the Head of Maintenance to offer technical help to the team of field-based engineers
  
  Skills, Qualifications & Experience
  
  The candidate will be from a BMS background and will have supervisory experience particularly in the field of BMS service. Ideally, they will have an HND in engineering and will be competent in manufacturer’s equipment Trend, Siemens, Cylon or Priva.
  
  
• Excellent organisational skills
  
  
• Excellent Communications skills (verbal and written)
  
  
• Ability to work under pressure and prioritise team workloads
  
  
• Be able to manage work and customer relationships
  
  
• IT literate (Word, Excel, Outlook)
  
  
• Experience of working in the service environment
  
  
• Excellent communication skills and the ability to either work as a conscientious team player or work unsupervised
  
  
• Excellent electrical knowledge / background with awareness of the latest Edition IEE Regulations
  
  
• Excellent knowledge of HVAC plant and control applications
  
  What can we offer you?
  
  
• 24 days annual leave (+ public holidays)
  
  
• Life Cover equivalent to 1 times annual salary
  
  
• Employee discount shopping schemes on major brands and retailers
  
  
• Gym membership discounts
  
  
• Cycle to work scheme
  
  
• Holiday purchase scheme