IT Support Technician

Waterbeach
2 days ago
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Location: Cambridge (CB25)
Duration: Permanent
Hours: 37.5 per week 8am - 4pm (Monday to Friday)
Salary: £27,000 - £34,000 depending on experience
Job Reference: 36053

Polytec are looking for a proactive IT Support Technician for our client based just north of Cambridge. The successful candidate will deliver 1st and 2nd line support to around 80 users working both on-site and remotely. This hands-on role focuses on supporting end users, maintaining IT systems and devices, and assisting with day-to-day IT operations while working closely with the internal IT team.

Responsibilities

  • Provide 1st/2nd line IT support for hardware, software and user issues
  • Support Microsoft 365 applications including Teams, Outlook, Word, Excel, PowerPoint and SharePoint
  • Configure and manage laptops, desktops and Android devices
  • Administer user accounts in a hybrid cloud environment and support Exchange Online
  • Manage user onboarding and offboarding, including device provisioning and permissions
  • Assist with network patching, backup management, CRM support and VoIP troubleshooting

    Requirements

  • 2-3 years' experience in an IT support or service desk role
  • Strong troubleshooting and problem-solving skills
  • Excellent communication skills supporting technical and non-technical users
  • Relevant IT qualification or certifications (Microsoft, CompTIA, Cisco) desirable

    Desirable

  • Experience with Linux systems
  • Familiarity with Cyber Essentials security standards
  • Understanding of ITIL processes

    Please contact us as soon as possible for more details or apply below

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