Head of Customer Delivery

Head of Customer Delivery
Location: Manchester, M1 3BN – office based
Salary: circa 60k dependent on skills and experience + Benefits

Full time

Ciptex, a leader in bespoke cloud communication platforms, is seeking an experienced and inspiring Head of Customer Delivery to oversee the successful delivery of innovative software solutions while guiding and developing our talented technical team.

In this pivotal role, you’ll combine strategic delivery leadership with hands-on mentoring, ensuring projects are delivered to the highest standards and that our customers receive an exceptional experience from onboarding through to go-live. You will play a key role in aligning technical execution with customer needs, driving quality, and fostering a culture of collaboration and excellence.

Duties include but not limited to:

Lead, mentor, and support a high-performing team of developers, sharing technical insights and promoting best practices
Champion customer-centric development, ensuring solutions meet real-world needs and business goals
Manage the full delivery lifecycle for customer projects, from planning and onboarding to implementation and post-launch support
Build and maintain strong relationships with customer stakeholders, ensuring effective communication and expectation management
Identify and address project risks, resolve delivery challenges, and continuously refine delivery processes for greater efficiency
The ideal candidate:

Proven track record in delivering large-scale, complex B2B SaaS projects
Background in software development (hands-on coding not required) with strong technical knowledge of serverless applications, React, AWS, APIs, and modern development practices
Excellent communication skills with the ability to engage confidently with both technical teams and non-technical stakeholders including communicating with clients
Strong leadership skills with a passion for mentoring and team development
What we offer:

Opportunity to lead impactful projects using cutting-edge cloud communication technology
Collaborative, supportive, and learning-focused environment
Competitive salary and benefits package
Modern office in central Manchester, just a minute from Piccadilly Station
 Interested? Please apply with your updated CV.   Upon receipt of your cv we will send you a full job description outlining the role in more detail.

INDHS