Job Title: Customer Service and Office Manager
Location: Leatherhead
Salary: £35K - £40k
Job Type: Permanent, Full Time, Hybrid
About us:
ConservAqua is a dynamic and growing water retailer dedicated to delivering exceptional service and innovative solutions to our clients. We offer a bespoke service that lowers consumption, reduces bills, and improves the environmental footprint of businesses. Headed by a team with extensive experience in the water industry and utilities sector, our simple, transparent, no-nonsense approach means we offer highly competitive pricing for water and sewerage services. Water efficiency is at the heart of our business, and we work with clients to develop a strategic, efficient plan that uses technology and innovation to drive down bills through reduced water usage, reduced effluent discharge, and reduced surface water drainage.
We are seeking a dynamic and experienced Customer Service & Office Manager to lead our customer service team and oversee the day-to-day management of the office in a fast-paced growing environment. This role is central to driving operational efficiency, embedding system usage, improving customer satisfaction, and supporting the business's growth objectives.
About the role:
This role will be responsible for ensuring the team consistently delivers high standards in service delivery, performance management and guidance, and internal processes.
Your duties will include:
- Line manage the customer service team, providing leadership, coaching and performance management.
- Manage the recruitment, onboarding and training of new team members, including probation reviews.
- Foster a culture of accountability, ownership and customer-focused service.
- Oversee the smooth day-to-day running of the office.
- Identify and implement process improvements to enhance efficiency and reduce errors.
- Ensure compliance with company HR policies relating to holidays, absence, lateness and rota management.
- Maintain accurate documentation and ensure appropriate follow-up of performance and conduct matters.
- Work collaboratively across the business with a flexible, proactive and solution-focused approach.
- Coordinate IT and telephony requirements, including equipment orders, installations, and joiner/leaver processes, liaising with suppliers and resolving issues where required.
- Manage the company's fleet of vehicles.
- Maintain records for employees using their own vehicles for business purposes, ensuring insurance, MOTs and driving licence checks remain valid and up to date.
- Oversee company credit card administration and ensure compliance with internal procedures.
About you:
To succeed in this role, you should possess the following skills and experience:
- Proven experience managing and developing teams, including recruitment and performance management.
- Excellent communication, leadership and interpersonal skills.
- Highly organised, with a proactive, solution-focused approach.
- Experience of office or facilities administration.
- Able to work under pressure, prioritise competing demands and confidently manage stakeholder expectations.
What we offer:
- Free on-site parking
- Private BUPA healthcare (available after successful completion of probation), including optical and therapy benefits
- 20 days annual leave plus bank holidays, with an additional day's leave for your birthday and your child's first birthday
- Perks at Work employee benefits platform
- Financial wellbeing programme with access to independent financial advisers
- Salary sacrifice schemes
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of; Customer Service Manager, Office Manager, Administration Manager, Team Leader, Facilities Manager, Customer Support Lead, Customer Service Team Leader, Fleet Administrator, or Operations Manager may also be considered for this role.
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