Application Support Engineer

Why Greencore?

We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better!
We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of £1.8bn.
Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties.

What you'll be doing:

We are doing some exciting things with Technology, such as the creation of bespoke applications using IoT with cloud-native event streaming to turn our production lines across 16 manufacturing sites, into insightful real time data to improve manufacturing efficiency. In parallel to the fast passed innovative work, we also support our live services across the country running around the clock, and are setting our go-forwards technology strategy, including our approach to core systems such as our ERP, HR, logistics, engineering, and supply chain solutions - so there will be plenty going on!

We are looking for energetic, fun, and skilled IT professionals who want to be part of our next stage in business and technology transformation, because at Greencore technology plays an important role in how we operate - and we have the ambition and a plan to develop our capabilities even further.
We are looking to recruit a Applications Support Engineer to promote the availability, performance, security, effective provisioning, implementation, operations and maintenance of all of our applications. As such, you will be:

Developing an excellent understanding of our business processes that are required to support technology in order to solve problems and make improvements
Perform regular system monitoring to verifying the integrity and availability of appropriate software resources and processes for users
Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly identify possible intrusions and performance issues
Participate in Incident and Problem resolution; including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity
Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate
Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service
Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure adherence to common process and reference resources are created to describe application changes
Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services
Championing service transitions from projects

What we're looking for:

Experience in implementing and supporting applications
Ability to understand business processes and operate cross-functionally to resolve technical problems for application software in areas such as: Finance, Supply Chain, Warehousing, HR, Technical, Reporting
iSeries/A400 technical skills
Infor System 21, Navision, Great Plains, Tropos, Qliksense, Kronos, EDI (integrations), PowerApps (desirable)
Some basic server technical skills, including SQL Databases (SQL queries to analyse data) T-SQL
Strong interpersonal skills i.e. written and verbal communication skills
Strong Analytical and presentation skills
Good business acumen
Ability to work well in a team environment (i.e. IT Colleagues and Users, especially end users in the business), and autonomously
Good customer service skills
Flexible and able to make good judgement, where applicable
Able to influence and convince users even at Management level with new ideas and proposals to improve business procedures and IT Systems

What you'll get in return:

Competitive salary and job-related benefits
Holidays
Pension up to 8% matched
Company share save scheme
Greencore Qualifications
Exclusive Greencore employee discount platform
Access to a full Wellbeing Centre platformThroughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you join us, grow with Greencore and be a part of driving our future success