Senior Care Work: Olive Homecare & Support

Senior Care Worker Job Description.

The role of a Senior Care Worker is to lead, motivate and supervise a team of domiciliary care workers within a defined geographical area, and to ensure that a person‑centric, effective and high‑quality service is delivered.

The aim of the position is to enable service users to remain safe in their own home with as much independence as practically possible. Alongside ensuring, through regular communication, review and continuous monitoring, that care, and support is provided at all times in a professional, discreet and caring manner, always ensure all service users maintain the right to privacy and dignity.

Job Title: Senior Care Worker

Employer: Olive Home Care and Support Limited

Responsible to: Registered Manager

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• To be aware of the company, including the structure of the organisation.
  
• To know how and where to access company policies and procedures and relevant documentation.
  
• To ensure that all service users and other stakeholders have enough information in suitable formats about the company including contact details, the service information, any applicable costs, terms and conditions of business, safeguarding and complaints processes.
  
• To ensure that the care team are aware of local or national services and sources of support so that information can be provided to service users upon request.
  
• To know the arrangements in place for obtaining and acting in accordance with the consent of the service user.
  
• To understand the requirements of the Mental Capacity Act 20015 for those service users unable to provide informed decisions.
  
• To positively promote the service users right to choose and independence whilst ensuring that they are treated with the utmost respect, privacy and dignity at all times.
  
• Encourage and enable service users and others concerned parties to be involved in how the service is run including regular opportunities for feedback, participation in service user reviews.
  

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• To ensure that delivery of the care and support by the care workers reflect the service user’s needs, desired outcomes, preferences and diversity, promoting their well‑being and quality of life.
  
• To ensure that the care team assist service users with mobility problems and other physical disabilities including incontinence, using aids and personal equipment such as hoists in line with the individuals care plan.
  
• To communicate openly, honestly and effectively with service users, carers and other health care professionals involved in individuals care plans.
  
• To report any concerns to your line manager relating to significant changes in the service user’s health and support needs.
  
• To undertake as required, individual service user care and support planning, formal reviews with service users and all other involved parties. Use your knowledge and expertise of person‑centred care to ensure that the service user is able to meet their desired outcomes, in a safe and non‑risk averse manner, promoting their independence at all time.
  
• To be part of the “on‑call” rota to ensure the emergency support is provided as and when required—emergency support is provided between 5 pm‑10 pm and from 6 am‑9 am, seven days a week.
  

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• To undertake the arrangements for ensuring that service users are safeguarded against the risk of potential abuse.
  
• To ensure that the care team can identify situations with the potential for abuse, take preventative measures, respond to allegations of abuse and report these in accordance with government, company and local authority policies.
  
• To provide a confidential way for staff to raise concerns about risk to people who use the service, poor practice and adverse events in line with the company’s whistle blowing policy.
  

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• Identify the potential for abuse
  
• Take appropriate preventative measures
  
• Respond to allegations of abuse
  
• Represent the company by attending any external and internal safeguarding investigation meetings, as required by your line manager.
  
• To report any untoward incidents or accidents to your line manager and handle these in accordance with company policy and quality monitoring processes.
  
• To regularly assess the general standards of hygiene and cleanliness in accordance with planned care, identifying any risk if infection or contamination and implementing action plans.
  
• To monitor the quality of each care worker’s practices through regular assessment and spot checks. Those workers who do not meet acceptable performance levels are managed accordingly.
  
• To ensure that, as far as practically possible, where equipment is provided as part of the care and support plan, it is safe and fit for purpose, detailing any action to be taken as part of the risk assessment process.
  
• To ensure that the care team assists or administers service user’s medication in line with company policy and procedures, completing all records as required.
  
• To review as agreed, risk assessment action plans and report to your line manager on their success or further actions implemented.
  
• To agree and implement actions for risks identified in risk assessment, in relation to company policies and procedures and Health and Safety at work act.
  
• To report any observed faults, defects or damage to the premises, fixtures and fittings or equipment to your line manager, implementing an agreed action plan.
  
• To report all adverse incidents, events and near misses in line with legislation and company policy.
  

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• To monitor the care team regularly, ensuring that they are attending scheduled visits at the agreed time for the agreed length of time.
  
• To manage the care team through coaching and development, to motivate and lead the team, dealing effectively with performance issues and staff management issues, including sickness, absence and employee relations issues as and when they arise.
  
• To identify any professional staff development needs and monitor staff competencies to ensure they always provide effective care and support.
  
• To undertake shadowing, supervisions, annual appraisals and team meetings with the care team, reviewing their individual personal development plans.
  
• To ensure all staff are kept full informed of changes in administrative procedures and ensure they are adhered to.
  

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• To ensure the company’s complaints policy and procedures are followed by the care team.
  
• To support the registered manager in all complaint investigations, as requested to do.
  
• To keep legible, accurate and detailed records in line with company policy and regulator requirements.
  
• To understand and comply with both company and legislative requirements regarding confidentiality and data protection.
  
• Conduct regular staff meetings, for the dissemination of information about the service, boost team morale and exchange ideas.
  
• To undertake an ongoing programme of assessment, monitoring and review for all new and existing care packages.
  

The purpose of this job description is to indicate the general level of responsibility of the post. The detailed duties may vary from time to time without changing the generalisation of your job role or responsibilities. By signing below, you are agreeing to undertake your employment with Olive Home Care and Support Limited in adherence with this job description.