Radiotherapy support worker

The Radiotherapy support worker is a key member of the team, working to allow efficient day to day running of the department supporting Radiographers and Nurses. The role will involve some clinical aspects and administrative tasks across the Radiotherapy pathway. An exciting opportunity has arisen for an enthusiastic, motivated, and dynamic Band 3 Radiotherapy Support worker to join our friendly team at our satellite Radiotherapy Centre, The Christie at Salford.

At The Christie at Salford satellite centre we deliver both radical and palliative radiotherapy to approximately 80 patients a day. The department is equipped with a CT simulator and two Elekta Versa HD Linacs, operating within an IMPAC MOSAIQ environment, offering IGRT, SGRT, IMRT, VMAT, SRS and SBRT treatments. The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

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• Provides support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries.
  
• Assists and supports radiotherapy staff to support the patients' physical, clinical and emotional needs whilst attending. This includes care of post-operative patients, changing dressings, tracheostomy support, and working with patients that have communication difficulties due to their condition.
  
• Provides and receives routine information using tact, empathetic and reassurance skills towards patients and carers.
  
• Liaises between all Christie radiotherapy centres, host sites and community where appropriate.
  

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• Uses knowledge of integrated clinical information system for case note tracking and collating of data for referrals.
  
• Data input and radiotherapy completion tasks.
  
• Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts.
  
• Complies with policies, procedures, rules, regulations and departmental protocols.
  
• Works under the direction of the medical team to undertake routine and specifically identified tasks once training and competencies have been completed. Although not exhaustive this will include patient observations, phlebotomy, cannulation, taking Glucometer readings and changing simple dressings.
  

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• Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients.
  
• Produces departmental statistics using appropriate systems, ensuring submission within given deadlines.
  
• Uses analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided.
  
• Covers the reception desk as needed, answering internal or external telephone calls.
  
• Maintains accurate patient details in all the Christie patient systems, following the correct procedures for recording of information to ensure information is up to date for future reference and complies with the data protection act.
  

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• Triage and management of booking forms, booking and scheduling of radiotherapy planning and treatment across all sites.
  
• Books patient transport where applicable and deals with transport queries.
  
• Booking and scheduling of physiotherapy and complimentary therapy and support services on site.
  
• Produces daily clinic lists from patient management system to cover all clinics held in radiotherapy areas.
  
• Uses patient management system to ensure all radiotherapy appointments are recorded on Medway.
  
• Where appropriate uses the Medway system to locate case notes for patients attending for Radiotherapy clinics, out-patient clinics or treatment.
  

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• Is responsible for stock control in areas of work.
  
• Is responsible for the production and processing of all relevant completion letters following a patient's treatment.
  
• Creates follow up letters on patient's treatment completion.
  
• Pre-treatment imaging support.
  
• Prepares patients for diagnostic procedures.
  
• Provides continuity of support during the absence of other clinical support workers, and booking team members.
  
• Provides clinical and clerical support for all clinics in the Christie network, including AHP services.
  
• Organises and provides relevant medical equipment, used in applicable clinics, including sterilisation.
  

Undertakes a range of different delegated duties across the Radiotherapy Department as allocated by the relevant line manager. Will record patient information and data and contribute to the implementation of patients' clinical care packages. Freedom to act will be required to utilise own initiative but work within defined SOPS, procedures and policies. When there is doubt or the post holder is unsure then there will be more senior members of staff available to raise issues with and receive guidance from.

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• Patient transfer.
  
• Manual handling tasks as required.
  

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• Working hours must be flexible to the needs of the service, this may include working weekends.
  
• Expected to participate in all shift patterns.
  

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• Attends all relevant mandatory training courses.
  
• Maintains own personal development.
  
• Participates in relevant training, meetings and work at The Christie Withington site and other satellites within the network as required.
  
• Assists in the training and/or orientation of clinical support workers and any other students.
  
• Completes Christie Care Certificate as mandated by the Trust.
  
• Is required to demonstrate tasks and duties to new and less experienced members of the team.
  

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants. Application information – If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful. Sponsorship information – We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible roles and requirements on the government website. Pre‑employment checks – To confirm your suitability for the role, we will carry out pre‑employment checks in line with NHS Employment Check Standards. These include identity verification, disclosure and barring service (DBS)/criminal record check (dependent on role, payment of this will be the applicant's responsibility), professional registration and/or qualification check, occupational health assessment, employment history and reference validation. All applicants external to The Christie NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years of employment. This information will be used to validate employment history and references. If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn. If you are offered the role, you will be agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, the information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email; please ensure you check your junk/spam folders as emails are sometimes filtered there. The Inter‑Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview, your previous NHS employment data, if applicable, will be transferred from your current/most recent employer.

No Smoking Policy – You should be aware the Trust operates a no smoking policy and therefore employees are not permitted to smoke at work. We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit. We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. The Christie NHS Foundation Trust is committed to the highest standards of ethical conduct and integrity in all our activities. We have a zero‑tolerance approach to modern slavery in any of its forms, including slavery, servitude, forced or compulsory labour, and human trafficking. We are fully committed to acting ethically and with transparency in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our organisation or supply chains.