Infrastructure Engineer

CV-Library

London

13 months ago

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2nd/3rd Line Engineer

MSP

London – Hybrid (Remote & Client-Site)

£40,000 – £50,000 DOE

We’re hiring on behalf of a fast-paced Managed Service Provider looking for a confident 2nd/3rd Line Support Engineer to join their growing support team. If you’re someone who thrives in a varied environment, enjoys solving complex technical issues, and wants exposure to a wide range of technologies – this could be the perfect next step in your career.

You’ll provide a mix of remote and onsite support to clients across London, delivering high-quality service across the full Microsoft infrastructure stack.

Key Responsibilities:

Handling escalated support tickets (2nd/3rd line) from a broad range of clients
Providing remote and face-to-face technical support
Maintaining and troubleshooting Microsoft 365, Windows Server, Azure AD, DNS, DHCP, Exchange, and Group Policies
Supporting hybrid cloud environments and virtualised infrastructure (VMware/Hyper-V)
Monitoring networks, backups, and security systems to proactively address issues
Conducting hardware/software installs, upgrades, and system builds
Supporting disaster recovery, patching, and routine system maintenance

Key Skills:
Proven experience in a 2nd/3rd line support role, ideally within an MSP or similar fast-paced environment
Strong skills across the Microsoft Suite – 365, Azure, AD, Group Policy
Good understanding of networking (LAN/WAN, firewalls, VPNs)
Experience with Windows Server 2016/2019/2022, virtualisation (VMware or Hyper-V)
Familiarity with backup technologies like Veeam or Acronis
Comfortable communicating with end users and stakeholders, both remotely and onsite
Passion for learning and keeping up with the latest tech

If you're wanting to find a company that can offer you brilliant progression pathways, then please reach out today

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