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Infrastructure Engineer

London
6 months ago
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2nd/3rd Line Engineer

MSP

London – Hybrid (Remote & Client-Site)

£40,000 – £50,000 DOE

We’re hiring on behalf of a fast-paced Managed Service Provider looking for a confident 2nd/3rd Line Support Engineer to join their growing support team. If you’re someone who thrives in a varied environment, enjoys solving complex technical issues, and wants exposure to a wide range of technologies – this could be the perfect next step in your career.

You’ll provide a mix of remote and onsite support to clients across London, delivering high-quality service across the full Microsoft infrastructure stack.

Key Responsibilities:

  • Handling escalated support tickets (2nd/3rd line) from a broad range of clients

  • Providing remote and face-to-face technical support

  • Maintaining and troubleshooting Microsoft 365, Windows Server, Azure AD, DNS, DHCP, Exchange, and Group Policies

  • Supporting hybrid cloud environments and virtualised infrastructure (VMware/Hyper-V)

  • Monitoring networks, backups, and security systems to proactively address issues

  • Conducting hardware/software installs, upgrades, and system builds

  • Supporting disaster recovery, patching, and routine system maintenance

    Key Skills:

  • Proven experience in a 2nd/3rd line support role, ideally within an MSP or similar fast-paced environment

  • Strong skills across the Microsoft Suite – 365, Azure, AD, Group Policy

  • Good understanding of networking (LAN/WAN, firewalls, VPNs)

  • Experience with Windows Server 2016/2019/2022, virtualisation (VMware or Hyper-V)

  • Familiarity with backup technologies like Veeam or Acronis

  • Comfortable communicating with end users and stakeholders, both remotely and onsite

  • Passion for learning and keeping up with the latest tech

    If you're wanting to find a company that can offer you brilliant progression pathways, then please reach out today

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