Technical Operations Engineer
Working Pattern
Hybrid working four days in the office and one day working from home
Role Overview
This is a service focused proactive Technical Operations role responsible for maintaining monitoring and continuously improving a distributed Internet of Things and automated parking environment. The role has ownership of system reliability uptime and infrastructure performance across multiple live operational sites.
The role suits someone comfortable working in a multi site operational environment with strong hands on experience in infrastructure networking and Internet of Things based systems.
Role Responsibilities
1 IoT and device infrastructure management
Maintain monitor and optimise Internet of Things devices and hardware including cameras edge devices kiosks tablets and networking equipment
Manage deployment configuration and lifecycle of infrastructure across multiple sites
Ensure system health connectivity and performance using monitoring tools
Carry out preventative maintenance to reduce outages and improve reliability
Improve operational efficiency through automation and process improvement2 System reliability performance and uptime
Monitor uptime performance and service stability across all sites
Perform root cause analysis after incidents and implement long term fixes
Work with engineering teams and suppliers on recurring technical issues
Support system upgrades migrations deployments and new site onboarding3 Automated parking systems support
Support camera based recognition systems parking platforms payment systems and sensor driven devices
Troubleshoot end to end system flows from hardware through to backend services and reporting
Work with external partners to improve system performance and resilience4 Operational site support
Provide hands on support for live operational environments
Identify and resolve infrastructure inefficiencies
Support technical delivery of new site rollouts and improvements
Provide guidance and support to junior team members when required5 Asset inventory and deployment management
Manage procurement stock control and lifecycle planning of devices
Prepare configure and track equipment for deployment
Maintain accurate records of inventory spares and tools
Coordinate logistics across teams suppliers and site locations
6 Documentation compliance and administration
Maintain configuration records network diagrams and onboarding documentation
Create standard operating procedures setup guides and troubleshooting documents
Manage tickets and change requests using standard service management tools
Support compliance with security data protection and device standardsExperience
At least 5 years experience in IT support infrastructure technical operations or field engineering
Experience managing Internet of Things devices or distributed environments
Experience working in multi site live operational settings
Experience mentoring or supporting other team members is desirableTechnical Skills
Strong networking knowledge including IP addressing virtual private networks and troubleshooting
Experience with routers switches and firewalls
Strong understanding of Windows operating systems and system diagnostics
Experience with remote device management
Strong root cause analysis skills
Good documentation and asset management practices
Understanding of endpoint security and device complianceDesirable Experience
Camera based recognition systems
Edge computing devices such as small form factor industrial computers
Parking systems or device management platforms
Cloud systems application programming interfaces and Microsoft 365 administration
:quality(80))
:quality(80))
:quality(80))