Front Of House Mechanic

Zoomo Edinburgh, Scotland, United Kingdom

We're looking for a skilled E-bike Mechanic who will be the first point of contact for all our customer repair and maintenance needs. You'll not only be responsible for keeping our fleet in top-notch condition but also for creating memorable customer experiences.

About the Role:

Do you have a passion for bikes and people? Are you a wizard with a wrench and a natural at making customers feel heard and valued? If so, we want you to be the face of our repair service desk at Zoomo Edinburgh.

Key Responsibilities:

• Be a Customer Hero: Manage the service desk and a steady stream of customer interactions for maintenance bookings, returns, and walk-in repairs.
• Quickly Diagnose & Repair: Triage bikes to identify issues, perform basic on-the-spot repairs, and get riders back on the road safely.
• Keep the Workshop Running Smoothly: Assemble and inspect new bikes, perform regular maintenance, and ensure the workshop is always clean and organized.
• Manage the Tech: Use our Fleet Management Software and the Store App to manage all aspects of sales, returns, and maintenance.
• Promote our Values: Be a positive ambassador for Zoomo, upholding our values in every interaction with riders and suppliers.
• Assist the Team: Help with stocktaking and collaborate with Zoomo teams worldwide to ensure a safe working environment.
• Collaborate with the Head Mechanic and other team members to ensure efficient workshop operations.

Requirements

• Mechanic Experience: You have experience as a bike mechanic, whether with traditional or e-bikes. We're also open to candidates from other fields like car or motorcycle mechanics.
• Technical Know-how: A strong working knowledge of bike assembly and repair. Experience with e-bikes or lithium-ion batteries is a big plus.
• Customer Service Skills: You've worked in a fast-paced, customer-facing role and know how to create a great customer experience.
• Relevant Industry Experience: You have experience in the cycling, food delivery, mobility, or technology industries.
• Flexibility & Collaboration: You're a team player who can work shifts and potentially at different sites as needed.
• Administrative Skills: You're organized and can keep accurate logs of stock and repairs.
• Certification: Cytech Level 2 bicycle mechanics training or an equivalent certification is ideal, but not essential.

Benefits

• Working with a switched-on team that strives to make the streets greener and serve the rider
• Annual Salary £26,732 to £32,387 (depending on experience)
• Fast growth and career progression
• Global and country-specific benefits packages/perks
• Monthly team outings & events
• Free e-bike subscription
• Annual learning and development allowance
• Mental wellbeing support

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.