Client Account Manager - Subsea Mechanical Tooling Services

We are seeking a dynamic, results-oriented Rental and Services Account Manager to grow our subsea mechanical tooling business. The Rental & Services Account Manager will focus on developing new business opportunities, representing STR at trade shows & industry events while managing and nurturing existing client relationships via Key Account Management (KAM). This role requires a proactive approach to sales, exceptional customer service skills and the ability to identify and capitalize on market trends. Own and grow a portfolio of offshore energy clients (operators, vessel/ROV contractors, EPCs) for our subsea mechanical tooling, survey and Inspection services offering. Based in Aberdeen with regional travel.

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• Build and maintain strong, long-lasting relationships with key clients, acting as their primary point of contact and trusted advisor.
  
• Develop and execute account strategies that align with both client objectives and company goals, ensuring growth and profitability.
  
• Conduct market research to identify emerging trends, customer preferences, and competitive landscape. Use insights to recommend service enhancements and new offerings.
  
• Ensuring good communication throughout departments and group offices.
  
• Identify opportunities for STR products and supply feedback and ideas into the R&D department.
  
• Comply with the STR Compliance Program, policies and procedures for both sales and operations aspects of this role.
  
• Hands‑on understanding of subsea mechanical tooling (ROV / Diver and Decommissioning) equipment.
  
• Attend meetings and carry out other duties as required.
  
• Own and grow accounts (ESCA): build a rolling pipeline, qualify opportunities, and convert to orders against revenue/margin targets.
  
• Be the primary client POC: maintain senior relationships, understand requirements, and ensure right-first-time delivery and customer satisfaction.
  
• Quote & contract discipline: Prepare proposals and statements of work, size and select tooling, and price competitively; negotiate terms; issue terms and conditions and End‑User Statements with every quote; ensure PO and EUS receipt; issue Order Acknowledgements.
  
• Cross‑functional delivery: Work with engineering, workshops, and logistics to mobilize complete spreads from Aberdeen, Norway, and other sites on time and to specification.
  
• Technical stewardship: interpret inquiries from operational/technical angles (Mechanical Services/tooling) and shape solutions that meet spec.
  
• Market & fleet insight: rack fleet demand and competitor pricing; feed data‑driven recommendations to Capex planning and product and R&D for new or upgraded tools.
  
• Compliance & systems: STR Compliance Program/policies/procedures; capture all correspondence in C‑SAM and maintain accurate CRM/forecasting.
  
• Business development activity: run demos/Lunch & Learns, support tradeshows, produce reports/forecasts, and contribute to group sales initiatives.
  

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• Private medical insurance , including dental and vision
  
• Wellbeing package such as additional paid leave day per year, enhanced sick pay and lunch and learns.
  
• Comprehensive, ongoing training and development programmes such as STR Academy
  
• Charity/community events
  

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you have not heard from us within four weeks of submitting your application, please consider your application unsuccessful. Thank you for your interest.

STR will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team.

We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to STR or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.