Administrator - Paediatric OT & Physiotherapy Service

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Overview

This is a full-time post. Due to the transformation of our services, we are recruiting for an enthusiastic and proactive administrator to join and enhance our team, providing outstanding care for patients across Worcestershire. A willingness to learn and expand your skills will be positively encouraged and we will provide resources to develop and progress a long-term career.

Contracted hours and pattern: 37.5 hours over 5 days per week (Monday–Friday preferred); however this can be discussed if fewer hours/days are preferred, minimum of 30 hours per week over 4–5 days. Working location: The Beacon Centre, Worcester. This role involves front-facing reception duties and may require working across multiple sites to cover leave and sickness of other admin staff. Remote working is not available.

If you would like to discuss informally whether this is the right role for you, please contact the Recruiting Manager (details available on the advert).

Please note: The Trust is unable to provide sponsorship to work for this role. You must have current right to work in the UK.

Benefits

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay for unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

Further information about the role can be found on the Trust website and in the attached applicant guidance notes. We encourage you to read the guidance notes.

Details

• Job location: The Beacon Centre, Carnforth Drive, Worcester, WR4 9HG
• Job type: Permanent, Full-time, Part-time, Flexible working
• Salary: £24,937 to £26,598 per year
• Band: 3
• Reference: C9798-1727

Responsibilities

• Undertake administration/secretarial duties specific to the role.
• Monitor diaries, resolve conflicting appointments (e.g., booking venues, cancelling clinics).
• Provide admin support to clinical staff, including preparation and finalisation of clinical letters and reports.
• Answer and manage telephone enquiries professionally; record messages efficiently.
• Manage and prioritise own workload, following agreed processes with the patient at the centre.
• Be a flexible, supportive team member; provide cover during staff absences or high-demand periods, which may include other bases.
• Cover administration tasks for both Paediatric Occupational Therapy and Physiotherapy teams as required.

Qualifications & Experience

• Essential: Educated to Vocational Level 3 in Business Administration, or Vocational Level 2 with NHS administrative experience and willingness to undertake the Level 3 qualification on appointment. Original certificates may be requested at offer stage.
• Essential: Administrative/Secretarial experience in a busy environment.
• Desirable: Previous NHS experience.
• Essential: Ability to meet travel requirements; willingness to commit to continuing professional development; professional manner; tact and discretion with confidential information; no sponsorship provided.
• Skills: Clear English communication (verbal and written); intermediate IT skills (to be tested at interview); numeracy; accuracy and attention to detail; good organisation; initiative.
• Knowledge: Range of admin/secretarial procedures; Microsoft Office (Word/Excel/Outlook); understanding of the Data Protection Act and NHS Code of Confidentiality.

Disclosure

This post is subject to the Rehabilitation of Offenders Act. A Disclosure check will be required.

Employer

Herefordshire and Worcestershire Health and Care NHS Trust, The Beacon Centre, Carnforth Drive, Worcester, WR4 9HG

https://www.hacw.nhs.uk/careers