3rd Line Support

3rd Line Engineer - IT Strategy & Infrastructure
Shoreditch, London | £40,000 - £45,000 | Office-Based

A forward-thinking and solutions-driven 3rd Line Engineer is sought for a dynamic, office-based role in Shoreditch. This is an opportunity to join a growing organisation at the forefront of IT transformation, supporting the delivery of robust, scalable, and secure technology solutions across hybrid cloud, managed services, and data centre environments.

The role requires deep technical knowledge and commercial acumen to support strategic projects, maintain operational excellence, and drive service innovation. The successful candidate will be instrumental in modernising infrastructure, streamlining processes, and enhancing customer experience through cloud technologies (AWS, Azure, Office 365), automation, and proactive support.

Key Responsibilities:

Design, implement, and support complex IT infrastructure solutions across on-premise and cloud environments
Lead the automation of internal processes including client administration, billing, and ticketing
Manage infrastructure upgrades, server migrations, and system optimisation
Oversee cloud migration and ongoing management (AWS, Azure, Office 365)
Mentor junior team members and support the recruitment and development of technical staff
Manage third-party vendors and partners, ensuring value for money and strong service levels
Contribute to technical strategy, business continuity, and capacity planning
Ensure systems meet performance, security, and compliance standardsKey Skills & Experience:

Strong experience in 3rd line technical support and infrastructure leadership
Expertise in hybrid and cloud solutions (AWS, Azure), virtualisation, and hosted comms (3CX)
Demonstrated success in driving IT transformation, automation, and cost optimisation
Confident in vendor negotiation, risk management, and KPI analysis/reporting
Skilled in supporting sales and commercial teams with technical insight and solution positioning
Hands-on approach to complex project delivery and continuous service improvement
Excellent interpersonal and communication skills; able to build trust across all levels of the businessTechnical Competencies:

Cloud Services: SaaS, PaaS, IaaS
Unified Comms: 3CX
Lifecycle Project Management
Serverless Architecture & Data Centre Ops
Process & Workflow Automation
Sales Enablement & CRM Integration
Budget & Cost Management
Performance Reporting & Dashboard Analytics
Talent Development & Team LeadershipPackage & Benefits:

Salary: £40,000 - £45,000
Office-based role in a vibrant Shoreditch location
Career progression and upskilling opportunities
Exposure to cutting-edge technology and strategic IT projectsThis is an ideal opportunity for a high-performing engineer who enjoys both hands-on technical work and contributing to wider strategic goals. If you're looking to work in a fast-paced, forward-thinking environment where your expertise will directly shape the future of IT operations and services-this role is for you