Service & Support Engineer

Support Engineer. This is a key position for an experienced engineer who takes pride in resolving issues first time, thrives in a fast-paced environment, and is confident working with enterprise-level security platforms.

🔧 Key Responsibilities:

First-time resolution of technical faults across access control and CCTV systems

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Diagnostics, firmware upgrades, and device troubleshooting

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Installing and maintaining readers, locks, and control panels

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Providing technical support remotely and on-site

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Communicating effectively with clients and producing clear technical reports

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Maintaining SLA compliance and service documentation

✅ What We’re Looking For:

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5+ years’ experience in a service/support role within security systems

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Confident troubleshooting enterprise systems (Lenel, Genetec, C.Cure)

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Strong IT networking and IP-based systems knowledge

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Skilled with laptop-based diagnostics tools

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Excellent communicator with a proactive attitude

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Valid UK driving licence

🌟 Bonus Skills:

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Experience working within SLA-driven support environments

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Willingness to travel across Europe occasionally

This role is ideal for a senior engineer ready to take the lead on complex support challenges, build strong client relationships, and work with cutting-edge security technologies. Apply today to find out more