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Senior Digital Product Manager HomeCare, Memberships & OD - Windsor

Centrica
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5 days ago
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We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future .

Senior Digital Product Manager - HomeCare, Memberships & OD

Location: Windsor / Flexible UK locations
Working Pattern: Hybrid, with flexibility including option for compressed hours

Overview

Join Centrica Home Product & Design as a Senior Digital Product Manager and take ownership of our digital sales strategy working with brands such as British Gas. Youll lead and develop a small team, working in an agile environment to deliver exceptional customer experiences and drive commercial growth.

About the Role

As Senior Digital Product Manager, you will:

  • Drive Continuous Improvement: Challenge the status quo-your own ideas and those of others-to deliver meaningful growth.

  • Own the Digital Sales Strategy: Shape key product hypotheses into impactful features or functionality. Use measurable product principles and OKRs to assess performance and identify areas for improvement.

  • Champion Customer-Centricity: Stay ahead of market trends and competitor offerings. Use customer insights to inform product development and digital strategy in fast-moving markets.

  • Design Exceptional Experiences: Collaborate with UX and UI teams to create seamless, innovative customer journeys that deliver best-in-class experiences and drive conversions.

  • Collaborate Across Functions: Work closely with Propositions, Content, Marketing, and Technology teams to launch and optimise features that enhance the ecommerce experience.

  • Manage the Backlog: Own and prioritise the product backlog based on value vs. effort-not just stakeholder requests. Be confident in challenging and pushing back where needed.

  • Champion Agile Practices: Advocate for Agile methodologies across the business, demystifying the process and demonstrating its value.

  • Build a High-Performing Team: Partner with the Scrum Master to lead a high-performing squad. Actively participate in sprint ceremonies and foster a culture of continuous learning.

What Were Looking For

Essential

  • Proven track record in ecommerce and product management

  • Deep experience in data-led product optimisation , including A/B and multivariate testing, user research (qualitative and quantitative), and analytics

  • Strong understanding of digital performance and conversion metrics

  • Passion for data, insights, and performance-driven decision making

  • Experience collaborating with Technology, UX/UI, and Design teams in an agile environment

Desirable

  • Ability to prioritise based on value vs. effort

  • Expertise in writing user stories that put customer needs first

  • Structured approach to moving from hypothesis to outcomes (e.g., through user story mapping or design sprints)

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Senior Digital Product Manager HomeCare, Memberships & OD - Windsor

Senior Digital Product Manager HomeCare, Memberships & OD - Windsor

Senior Digital Product Manager HomeCare, Memberships & OD - Windsor

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