Senior Associate, Client Operations

Senior Associate, Corporate Trust, Client Service

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Associate to join our Corporate Trust, Client Service team. This role is located in Dublin, Ireland.

In this role, you’ll make an impact in the following ways: 

Day to day oversight of the assigned portfolios to ensure high Client Experience Levels and support multiple, complex client accounts.

Transaction Management: - Cash & Trade (Loans, Bonds etc) Management Oversight – ability to engage with Clients to ensure timely execution, Report Review and preparation on Portfolio’s Performance, Monitoring of Service Level

Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY. The one of primary responsibility is the management of a portfolio of loans in which BNY act as facility agent and/or security trustee. The Senior Associate will quickly address and resolve problems, possess strong decision-making and organizational skills. 

Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on status of work being completed by supporting teams

Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.

Preparing and distributing notices to Client and each syndicate lender as required by the Credit Facility, including Reminders, Rollovers & Rate sets

Calculating interest rates for each accrual period and distributing rate set notices

Track and pay multiple lenders in a single interest period removing Lender of Record claims

Billing and collecting principal, interest, and fee payments from Client. Distributing all funds collected to the syndicate lenders

Collecting of financial statements and compliance requirements from Client as required by the Credit Facility, forwarding such information to each syndicate lender in accordance with the Credit Facility

Processing lender assignments and maintaining the official lender register

Full capability to support official Alternative Reference Rates in accordance with published conventions

Employee Development: Key role in training of support team on Client and deal specific requirements 

Develop strong working relationships with Front Office Relationship Managers

Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution

Resolves complex or non-routine client issues or inquires, as needed.

Central point of contact for business development and assume client onboarding and/or risk management responsibilities

To be successful in this role, we’re seeking the following: 

Experience in Corporate Trust or related in financial markets/securities industry (with specific experience in the role of facility/security agent)

Strong Client Management Experience and Ability to review deal governing documents

Experience in Loans (syndicated, bi-lateral, real estate) very desirable

Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.

To proactively monitor and manage the activities performed within our business partners outside of Ireland

Effective interpersonal, oral and written communication skills

Excellent analytical, organisational and time management skills with the ability to meet tight deadlines

Problem solving skills, judgement, and experience to analyze information

Proficiency in using Microsoft packages particularly Excel

 

At BNY, our culture speaks for itself, check out the latest BNY news at:

 Here’s a few of our recent awards: 

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025

“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans