Platform Discipline Lead (Cloud, Hybrid Cloud & Infrastructure)

Apply for the Platform Discipline Lead role at Sword Group. We are on a mission to redefine how organisations experience technology and data services.

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• Service Leadership: Own the delivery and continuous improvement of all platform services (compute, storage, backup, cloud operations, virtualization, and data centre services).
  
• Customer Alignment: Act as the primary platform subject‑matter expert and escalation point for the customer’s IT leadership and stakeholders.
  
• Governance & Performance: Monitor, report, and improve performance against SLAs, KPIs, and contractual obligations for platform services.
  
• Architecture & Roadmap: Collaborate with enterprise and solution architects to evolve the customer’s infrastructure and cloud roadmap, ensuring alignment with business objectives and modernization initiatives.
  
• Vendor & Partner Management: Manage relationships with key infrastructure and cloud service providers (e.g., Microsoft, AWS, VMware, hardware vendors), including license, support, and performance management.
  
• Incident & Problem Management: Oversee critical incidents, root‑cause analysis, and service restoration activities, ensuring timely communication and resolution.
  
• Change & Release Oversight: Provide technical validation and risk assessment for infrastructure and platform changes.
  
• Continuous Improvement: Drive automation, standardisation, and optimisation initiatives to improve reliability, performance, and cost‑efficiency.
  
• Team Leadership: Provide guidance to engineers and specialists within the platform team, ensuring technical excellence and professional development.
  

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• Customer Partnership: Demonstrates a strong service ownership mindset, focused on customer outcomes and satisfaction.
  
• Leadership & Influence: Leads technical teams with clarity, sets direction, and builds collaboration across disciplines and suppliers.
  
• Strategic Thinking: Aligns platform initiatives with the customer’s long‑term technology and business strategies.
  
• Operational Excellence: Applies ITIL principles to ensure consistent, reliable, and measurable service delivery.
  
• Vendor Management: Skilled in negotiating, managing, and governing multiple vendor relationships to achieve value and accountability.
  
• Technical Depth: Strong expertise in hybrid cloud architectures, automation, virtualization, storage, networking, and security integration.
  
• Problem Solving: Analytical and pragmatic in resolving service issues and driving root‑cause elimination.
  
• Communication: Clear and confident communicator with both technical and non‑technical stakeholders.
  
• Continuous Improvement Mindset: Looks for opportunities to enhance efficiency, cost control, and service quality through innovation.
  

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• Deep technical understanding of hybrid cloud and infrastructure domains (Azure, M365, AWS, Nutanix, VMware, storage, and backup).
  
• Proven experience managing large‑scale enterprise infrastructure services.
  
• Strong vendor management and service governance skills.
  
• Excellent stakeholder engagement and communication abilities.
  
• ITIL Foundation or higher certification preferred.
  
• Experience in leading platform transformation or cloud migration initiatives desirable.
  

At Sword, we invest in training and career development, promote inclusive teams, and offer a competitive salary and a comprehensive benefits package including personal career development, flexible working, generous annual leave, pension scheme, private health and well‑being schemes, employee assistance programme, and more.

Mid‑Senior level

Full‑time

Other

IT Services and IT Consulting

We are an equal‑opportunity employer and a responsible worker. We welcome applicants regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you do not tick all the boxes but have relevant skills and experience, please still apply.