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Patisserie Manager | Heriots Patisserie

Southside Wandsworth
City of London
2 days ago
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Role Overview

We are seeking a commercially-minded Patisserie Manager to lead our patisserie to new levels of success. This role combines business management, team leadership, and customer engagement to deliver a profitable, thriving patisserie that is loved by customers and the local community.

Key Responsibilities

  • Drive Sales & Profitability: Grow revenue through smart product promotion, upselling, and menu innovation. Monitor sales, margins, and costs to ensure a profitable business.
  • Lead & Develop the Team: Recruit, train, and motivate staff to deliver exceptional service and maintain high-quality standards.
  • Operational Excellence: Oversee production, stock, hygiene, and quality control to maximize efficiency and minimize waste.
  • Customer & Community Engagement: Deliver outstanding customer service, respond to feedback, and build strong local relationships through events, partnerships, and outreach.
  • Marketing & Innovation: Support promotions, seasonal offerings, and social media to increase brand awareness and customer engagement.

Skills & Experience

  • Proven experience managing a patisserie, bakery, or similar food business.
  • Strong commercial acumen with a track record of driving sales and profitability.
  • Exceptional leadership, communication, and team management skills.
  • Passion for food quality, customer experience, and community engagement.
  • Knowledge of food safety and operational best practices.

Why Join Us

  • Lead a key local business with autonomy and creative influence.
  • Competitive salary with performance incentives.
  • Make a real impact on the local community while driving business success.

About the Role

Be a brand ambassador for our pâtisserie, delivering warm customer care and building lasting connections in the local community. You’ll represent our brand with pride, creating memorable experiences while ensuring the highest standards of food safety.

What We’re Looking For

  • Enthusiasm for service and genuine customer care
  • Passion for representing the brand in the local community
  • Commitment to food safety and hygiene
  • Flexibility, including availability for some weekends

We Offer

  • Salary £11.21
  • Staff discounts / Cake of your choice for your Birthday
  • A supportive team that values community spirit


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