Mechanical Technician - Customer Support

VRS-UK
Forest Row
1 month ago
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Mechanical Technician – Customer Support
Location: Fully site-based in Forest Row, East Sussex
Salary: £30,000-£35,000 plus benefits
Job Type: Permanent, Full Time
VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success.
We are seeking an accomplished Mechanical professional to join their team and provide high-quality technical and customer support to both external customers and internal teams. This is a varied and rewarding role offering a blend of troubleshooting and process coordination, while acting as first-line support for all products across the business.
Key Responsibilities:
* Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software.
* Act as the central point of contact for post-sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation.
* Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date.
* Develop and deliver training materials for field service staff, both virtually and in person.
* Coordinate spare parts logistics...

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