Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Mechanical Technician – Customer Support

VRS Recruitment
Forest Row
4 days ago
Create job alert

Mechanical Technician – Customer Support

Location: Fully site-based in Forest Row, East Sussex

Salary: £30,000-£35,000 plus benefits

Job Type: Permanent, Full Time


VRS are partnering with a leading developer of innovative scientific instrumentation,whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success.


We are seeking an accomplished Mechanical professional to join their team and provide high-quality technical and customer support to both external customers and internal teams. This is a varied and rewarding role offering a blend of troubleshooting and process coordination, while acting as first-line support for all products across the business.


Key Responsibilities:

  • Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software.
  • Act as the central point of contact for post-sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation.
  • Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date.
  • Develop and deliver training materials for field service staff, both virtually and in person.
  • Coordinate spare parts logistics to support efficient field service operations.
  • Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues.


Candidate Profile:

  • At least 12 months mechanical engineering experience within industry
  • Strong customer service mindset with excellent communication and organisational skills.
  • Calm, proactive, and adaptable in a fast-paced technical environment.


Please note this role is 100% site-based in Forest Row, East Sussex, and you must hold a valid driver’s licence, passport and must be able to lift up to 25kg when handling equipment.


In return you’ll join a friendly, collaborative team passionate about supporting global customers and driving operational excellence.


Apply to VRS today to be considered!




Keywords: customer support, troubleshooting, laboratory, engineering, field service, coordinator, technical support, mechanical, engineer, pharmaceutical, pharma, in vitro, in vivo, drug development, drug discovery, pharmacology, pharmacologist, ABPI, ADME, DMPK, East Grinstead, Crawley, Crowborough, Haywards Heath, Forest Row, Tonbridge, East Sussex, Sussex, VRS9182AW



Please note that by submitting your application to VRS Ltd your details will be registered with us so that we can contact you about suitable job opportunities now and in future. You may unsubscribe at any time by emailing us directly via our website.

Related Jobs

View all jobs

Mechanical Technician - Customer Support

Mechanical Technician

Mechanical Technician

Mechanical Technician

Mechanical Technician

Mechanical Technician

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Edge Computing Recruitment Trends 2025 (UK): What Job Seekers Need To Know About Today’s Hiring Process

Summary: UK edge computing hiring has moved from tool‑lists to capability‑driven assessments that emphasise resilient edge architectures, real‑time data pipelines, secure device fleets, container/Kubernetes at the edge, on‑device/near‑edge ML, and measurable business impact (latency, reliability, cost‑to‑serve). This guide explains what’s changed, what to expect in interviews & how to prepare—especially for edge platform engineers, IoT/OT engineers, edge SREs, embedded/firmware engineers, edge AI/ML engineers, network engineers (5G/private LTE), security specialists & product managers. Who this is for: Edge platform/SRE, IoT solution architects, embedded/firmware developers, edge AI/ML engineers, network engineers (5G/SD‑WAN), security engineers (OT/ICS), data/streaming engineers, site deployment/field engineers & edge product managers targeting roles in the UK.

Why Edge Computing Careers in the UK Are Becoming More Multidisciplinary

For years, computing innovation was focused on the cloud. But as demand for real-time analytics, low-latency processing and secure local data handling grows, edge computing has become the next frontier. From autonomous vehicles to healthcare monitoring devices, retail checkout systems to industrial IoT, edge computing is transforming how data is processed and used in the UK. This shift has also changed what it means to work in the field. Edge computing careers are no longer purely technical. They now require knowledge of law, ethics, psychology, linguistics & design, as professionals must consider regulation, human behaviour, communication & usability alongside engineering. In this article, we’ll explore why UK edge computing careers are becoming more multidisciplinary, how these five fields intersect with edge roles, and what job-seekers & employers need to know to thrive in this evolving landscape.

Edge Computing Team Structures Explained: Who Does What in a Modern Edge Computing Department

Edge computing is expanding rapidly in the UK, driven by demands for low latency, on-site processing, IoT proliferation, autonomous systems, 5G, AI inference on devices, and regulatory pressures for data sovereignty. Businesses in sectors such as telecoms, industrial automation, retail, smart cities, autonomous vehicles, and healthcare are pushing computation and intelligence closer to where data is generated. But to design, build, deploy, secure, and maintain edge computing systems requires more than just hardware or software — it requires structured teams with clearly defined roles and responsibilities. If you’re hiring, or applying for roles via EdgeComputingJobs.co.uk, understanding who does what in a mature edge computing department will help you plan better, show relevance in job applications, and build resilient teams. This article covers the key roles in edge computing teams, how they collaborate through the project lifecycle, what skills and qualifications UK employers usually expect, salary benchmarks, challenges and trends, and best practices for structuring effective edge teams.