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IT Service Support Analyst/Engineer

London
2 days ago
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A fantastic new permanent role for an experienced Service Support Analyst Engineer to join a Global Support and Operations Team.

The ideal candidate will have hands-on experience of supporting integration and middleware technologies within complex healthcare environments, particularly the NHS. You will be adept in trouble shooting, communication and client liaison and management skills.

The main responsibility of the role is to ensure the stability, performance and reliability of integration and enterprise systems across the client base. While a large majority of the clients are healthcare related, there is also an opportunity to support financial and enterprise clients as required. In addition to these responsibilities, you will also provide internal technical support to the existing workforce including desktop support, device management and the maintenance of internal IT systems and security platforms.

Providing 1st and 2nd line technical support within healthcare integration platforms and applications. You will create a case that is determined by the threshold on the platform which will be of a low, medium or high status.

You will monitor and have access to the client environment, solving queries and issues and carrying out preventative work for example, noticing when services have crashed or if no data is coming through. You will also have1st/2nd line IT Support skills, fixing and troubleshooting of laptops, devices, and systems internally.

This is a small, busy team but very important and integral to the business. This is a new position that will grow with time and understanding and there is plenty of opportunity for future growth and career progression.

The hours are standard Monday to Friday, however there are some remote out of hours work required that will be on a rota basis. There will be a renumeration for this.

The office is based in London; however, this role is mainly remote working. It would be ideal if you could travel to central London one day a week however this can be flexible depending on your location.

Skills/experience and attributes required:

  • Minimum of 2/3 years’ experience of 1st/2nd Line Middleware and Technical support experience is essential

  • Solid experience of 1st/2nd Line IT Support, deskside and remote

  • Exposure and experience of MS Azure

  • Experience of Enterprise Service Bus (ESB) or similar integration and middleware technologies

  • Familiarity with Sharepoint administration and Microsoft 365 environments

  • Scripting or automation experience with C#, Java, Powershell, Bash or Python

  • Familiarity with Windows and Linux administration

  • Experience working with Azure Cloud or hybrid cloud environments

  • A knowledge or understanding of ITIL is nice to have

  • Experience of Rhapsody or InterSystems

  • Experience of iSentry is desirable

  • Experience of working within the Healthcare sector is essential (exposure of working for or with the NHS is desirable)

  • An understanding of or exposure of what an HL7 message is highly desirable

  • Experience of working to SLA’s with a strong emphasis on service delivery

  • Outstanding customer service and communication skills. Verbally and written

  • Collaborative team player

  • Proactive with a high attention of detail

  • Accountable for own workload but also happy to work part of a team

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