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IT Operation Centre Engineer

London
4 days ago
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ITOC Support Engineer (Shift)|24/7 Network & IoT Operations Support】
We are seeking a dedicated ITOC Support Engineer to join a 24/7 operations team supporting network, mobile, and IoT services across Europe.
This role is critical to ensuring service continuity, fault resolution, and operational excellence in a fast-paced technical environment.

Key Responsibilities:

Act as 1st and 2nd line support for network/mobile/IoT services
Monitor alerts and respond to incidents via ticketing systems, email, and phone
Coordinate with third-party vendors, mobile operators, and internal teams
Support remote engineers with service tests (SMS, mobile data, eCalls)
Assist in cybersecurity incident response (e.g., malware detection)
Perform BAU tasks (e.g., tape changes, system admin, reporting)
Create technical documentation and proposals
Travel across Europe for troubleshooting, maintenance, or project work
Communicate planned/emergency maintenance and change requests
Work within a rotating shift schedule (day/night)

Required Skills & Experience:

Experience in troubleshooting network/server issues across OSI layers
Familiarity with IoT/mobile networking and infrastructure maintenance
Strong customer-facing and communication skills
Fluent English (verbal and written)
Proficiency in MS Office (Excel, Word, PowerPoint, Visio)
Certifications such as CCNA, JNCIA, or equivalent are a plus
Flexible and reliable with strong time management and multitasking skills

Working Conditions:

Location: Docklands, London (Telehouse)
Work Style: Shift-based (4 days on, 4 days off; 12-hour shifts including nights)
Hours: 38.6 hours/week
Start Date: December 1, 2025
Salary: Up to £32,000 + £1,300 shift allowance
Employment Type: Full-time (permanent or contract)

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