Duty Manager - Courtyard by Marriott Glasgow SEC

Gross Annual Salary - competitive

We have a fantastic new vacancy for A Duty Manager to join our team at the Courtyard by Marriott Glasgow SEC.

Reporting to the Hotel Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the Hotel Manager and Department Managers, in their roles.

• You are a real ambassador for the hotel and you support various departments during busy moments;
• You work proactively and try to handle various matters as well as possible;
• Among other things, you will be dealing with complaint handling or solving various problems;
• Especially where guest satisfaction is of paramount importance;
• Ensure quality and standards are met consistently.
• Quality control of the rooms and suites;
• Have full knowledge of the hotel and all departments
• Recognising VIP guests on a daily basis and alerting the rest of the team;
• Responding to online guest feedback;
• Analyse guest feedback, determine points for improvement and implement accordingly;
• Supervising the general well-being of the hotel, hotel guests and employees;
• Guaranteeing safety through security rounds through the hotel;
• Supporting the Hotel Manager in their daily activities;
• Representing the management team in their absence;
• Organise and attend Management Meetings.

• You are service minded and your focus is on the guest experience
• You have an eye for details
• You are a team player
• You are creative in handling and resolving our guest feedback
• You have great energy and you are a people person
• You are flexible and positive
• You have experience working in operational departments within a hotel before (ideally some FO and F&B experience)
• You are good with technology and any knowledge from Opera (PMS) would be a plus
• A little bit of stress and pressure does not bother you

• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

Hotel Co. 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Denmark and Poland) and expanding its reach with new properties in key markets. The company´s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.

Courtyard by Marriott is the hotel brand of choice for trailblazing guests who are inspired by a passion to do great things. With more than 1,200 locations in 60 countries and territories, Courtyard is passionate about empowering its guests and serving the needs of travelers everywhere, no matter the purpose of their trip. Its thoughtfully designed guestrooms provide an elevated experience to relax and recharge, complete with plush bedding and flexible workspaces. Guests are able to work, eat well, connect, and be at their best to keep moving forward to succeed. Courtyard is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit MarriottBonvoy.com. For more information or reservations, visit courtyard.marriott.com, become a fan on Facebook or follow @CourtyardHotels on Twitter.

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy, its highly-awarded travel program.