Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Vice President, Investor Services Operations Manager I

Dublin
5 days ago
Create job alert

Investor Services Operations Manager (Vice President)

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Investor Services Operations Manager (Vice President) to join our Contact Centre team. This role is located in Dublin, Ireland.

In this role, you’ll make an impact in the following ways: 

Oversee a fast paced operations teams, setting priorities, allocating work, and managing day-to-day performance along with motivating, coaching and developing staff to build a high-performing, client-centric culture

Ensure accurate and timely processing of investor queries, requests and adhoc tasks while driving consistent adherence to quality standards and departmental procedures.

Serve as primary escalation point for clients and investors, resolving complex queries, issues and complaints.

Analyze operational trends, identify efficiency opportunities, implement process improvements and ensure alignment with corporate policies. 

 

To be successful in this role, we’re seeking the following: 

Bachelors degree or the equivalent combination of education and experience is required.

5-7 years of total work experience with at least 1 years of management experience preferred.

Experience in transfer agency operations preferred

At BNY, our culture speaks for itself, check out the latest BNY news at:

 

 Here’s a few of our recent awards: 

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025

“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans

Related Jobs

View all jobs

Vice President, Quality Assurance Team Lead – Sanctions Ops

Vice President, Voice Support Engineer

Vice President, Business Risk Workshop Lead

Vice President, Fund/Client Accounting Manager

AI/MLOps Platform Engineer

AVP - AI Platform Engineer

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Edge Computing Recruitment Trends 2025 (UK): What Job Seekers Need To Know About Today’s Hiring Process

Summary: UK edge computing hiring has moved from tool‑lists to capability‑driven assessments that emphasise resilient edge architectures, real‑time data pipelines, secure device fleets, container/Kubernetes at the edge, on‑device/near‑edge ML, and measurable business impact (latency, reliability, cost‑to‑serve). This guide explains what’s changed, what to expect in interviews & how to prepare—especially for edge platform engineers, IoT/OT engineers, edge SREs, embedded/firmware engineers, edge AI/ML engineers, network engineers (5G/private LTE), security specialists & product managers. Who this is for: Edge platform/SRE, IoT solution architects, embedded/firmware developers, edge AI/ML engineers, network engineers (5G/SD‑WAN), security engineers (OT/ICS), data/streaming engineers, site deployment/field engineers & edge product managers targeting roles in the UK.

Why Edge Computing Careers in the UK Are Becoming More Multidisciplinary

For years, computing innovation was focused on the cloud. But as demand for real-time analytics, low-latency processing and secure local data handling grows, edge computing has become the next frontier. From autonomous vehicles to healthcare monitoring devices, retail checkout systems to industrial IoT, edge computing is transforming how data is processed and used in the UK. This shift has also changed what it means to work in the field. Edge computing careers are no longer purely technical. They now require knowledge of law, ethics, psychology, linguistics & design, as professionals must consider regulation, human behaviour, communication & usability alongside engineering. In this article, we’ll explore why UK edge computing careers are becoming more multidisciplinary, how these five fields intersect with edge roles, and what job-seekers & employers need to know to thrive in this evolving landscape.

Edge Computing Team Structures Explained: Who Does What in a Modern Edge Computing Department

Edge computing is expanding rapidly in the UK, driven by demands for low latency, on-site processing, IoT proliferation, autonomous systems, 5G, AI inference on devices, and regulatory pressures for data sovereignty. Businesses in sectors such as telecoms, industrial automation, retail, smart cities, autonomous vehicles, and healthcare are pushing computation and intelligence closer to where data is generated. But to design, build, deploy, secure, and maintain edge computing systems requires more than just hardware or software — it requires structured teams with clearly defined roles and responsibilities. If you’re hiring, or applying for roles via EdgeComputingJobs.co.uk, understanding who does what in a mature edge computing department will help you plan better, show relevance in job applications, and build resilient teams. This article covers the key roles in edge computing teams, how they collaborate through the project lifecycle, what skills and qualifications UK employers usually expect, salary benchmarks, challenges and trends, and best practices for structuring effective edge teams.