Senior Technical Claims Advisor (Mechanical Background needed)

We are looking for a Senior Technical Claims Advisor to use their motor vehicle mechanical expertise to help guide our clients through the appropriate claims process. As a key part of the APG team you will be responsible for guiding claimants through the relevant claims process giving expert advice regarding suitable repairers and relevant liabilities.

The key responsibilities you could be looking after include:

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• Provide accurate claims advice across a variety of products and the processes involved within your handling limit
  
• Other reasonable duties as required.
  
• Resolve claims across a variety of platforms, telephone, email and online
  
• Collect accurate information and documents to proceed with a claim remaining within Average Claims Spend
  
• Understanding our various customers’ requirements and working with them to ensure they are properly dealt with
  
• Maintain company service levels and deliver on set KPI’s
  
• Consider and validate High Value Claims in accordance with AP referral process
  
• Provide technical advice and support to the Claims Team
  
• Provide support to the Sales team by providing accurate and timely information
  
• Provide professional and friendly service
  
• Ensure fair settlement of a valid claim
  
• Service in accordance with industry and company guidelines
  
• Handle any complaints associated with a claim as per the complaints process and carry out any Manager Call backs
  
• Manage all administration aspects of the claim including exception reports
  

Excellent interpersonal and customer service skills

A high level of literacy and numeracy

Active listening skills

Initiative and the ability to adapt quickly to different situations

Good written and oral communication skills

Ability to work effectively under pressure both within a team or on own initiative

Good planning and organizing skills with the ability to prioritise

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• Comprehensive Motor Vehicle Technical knowledge i.e. repairs, maintenance and diagnostics
  
• Microsoft Office including Word and Excel
  
• Good understanding of voice/soft skill
  
• Technical qualification such as City and Guilds NVQ in relevant subject
  

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• Experience in an FCA regulated environment
  
• A background in insurance product administration and claims resolution
  

Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK.

At AutoProtect Group, we sell products, platforms and services that support vehicle retailers, manufacturers, finance lenders and brokers. Our solutions make their business easier to operate and more profitable. Our award-winning customer journey supports our consumers with their claims and product admin, removing the friction from what can be a stressful time in our customers’ lives.

There are four main branches to our Group, including:

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• iComply – our specialist compliance consultancy servicing the automotive sector
  
• AutoProtect – award-winning warranties and value-added insurance products.
  
• Shine! – an expert mobile vehicle repair network.
  
• DealTrak – our software platform dedicated to connecting automotive finance providers with their customers.
  

We work with vehicle retailers and manufacturers to bring award-winning protection, warranty and insurance products, easy-to-use finance and insurance platforms, and high-quality customer services, founded on FCA Treating Customers Fairly principles.

We sell products direct to our consumer via online sales channels at affordable price points. With a small but efficient team, we remain agile enough to react to market demands and launch new products at the right time. Our goal is to continue our successive growth in the years to come – why not join our journey?

View our vision and values at Careers - Our Vision (autoprotect.co.uk)

Take a closer look at what is really looks like to work at AutoProtect Group on our LinkedIn Life page.