Customer Success Manager | Legaltech | £90k

Customer Success Manager – Legal Tech SaaS Innovator | £80,000–£90,000 + Bonus | Hybrid (Central London)

WunderTalent is partnering with a fast-growing Legal Tech SaaS innovator that’s redefining how global law firms and enterprises manage data, contracts, and compliance through AI-driven solutions.

They’re now looking for an experienced Customer Success Manager to join their London team — someone who thrives at the intersection of technology, people, and client impact.

The Opportunity

This is a strategic, relationship-driven role where you’ll be the key partner to enterprise clients, ensuring they extract maximum value from the platform.

You’ll drive adoption, grow usage, and build advocacy within each account, all while shaping the customer experience across the full lifecycle.

You’ll collaborate closely with C-suite stakeholders, commercial leaders, and internal product teams to ensure seamless delivery and measurable outcomes.

What You’ll Be Doing

• Lead customer engagement across your portfolio — driving adoption, retention, and expansion
  
  
• Develop and execute success plans aligned to each client’s business goals
  
  
• Identify and deliver upsell opportunities to increase ARR across existing accounts (bonus eligible)
  
  
• Serve as the trusted advisor for key decision-makers and executive sponsors
  
  
• Monitor health metrics and proactively resolve risks or issues
  
  
• Partner with internal teams (Sales, Product, Support) to deliver exceptional client outcomes
  
  
• Occasionally travel to client sites for meetings, onboarding, and strategy sessions
  
  What You’ll Bring
  
  
• 6+ years’ experience in Customer Success or Account Management within a SaaS or tech-driven environment
  
  
• Strong understanding of Legal Tech or working with enterprise B2B clients
  
  
• Excellent communication and stakeholder management skills (C-suite exposure essential)
  
  
• Proven record of driving renewals, upsells, and customer advocacy
  
  
• Commercially minded, with an ability to link product value to business outcomes
  
  
• Familiarity with tools like Salesforce, JIRA, or similar CRMs
  
  
• Knowledge of AI-enabled software or generative AI is a plus
  
  Why Join
  
  
• Work with a global SaaS leader that’s changing the face of Legal Tech
  
  
• Hybrid working: 2 days in Central London office, 3 days WFH
  
  
• Salary: £80,000–£90,000 base + bonus on upsells
  
  
• Inclusive culture that values curiosity, wellbeing, and growth
  
  
• Ongoing learning and exposure to cutting-edge AI and SaaS innovation